Inbound Sales Consultant

We are looking for a customer-focused Inbound Sales Consultant to manage incoming enquiries from individuals who have shown interest in the company's products or services. You will be responsible for engaging potential customers, understanding their requirements, recommending relevant solutions and converting enquiries into successful sales.

The ideal candidate is confident in communicating with customers, skilled in consultative selling and motivated to deliver a positive customer experience while meeting assigned sales objectives.

Key Responsibilities

1. Inbound Lead Management

• Manage and follow up on incoming sales enquiries generated through various channels, including website submissions, brochure downloads, email, telephone calls and existing customer or booking databases.

• Respond to prospective customers promptly through calls, live chat and email, in accordance with the applicable Service Level Agreement (SLA) and campaign deadlines.

• Maintain consistent communication with potential customers to ensure enquiries are properly attended to and sales opportunities are not missed.

2. Customer Consultation & Sales Conversion

• Engage prospective customers to understand their interests, expectations and specific requirements.

• Recommend appropriate products or services based on individual customer needs.

• Communicate product or service benefits effectively, address customer concerns and handle objections to encourage purchasing decisions.

• Guide customers throughout the enquiry and sales process, from initial contact to conversion.

3. Product & Event Knowledge

• Familiarise yourself with relevant campaign and event information before each campaign begins, including brochures, reference guides, speaker profiles and session descriptions.

• Develop sufficient knowledge of event arrangements, programme formats, target audiences, speakers and logistical details to respond confidently to customer enquiries.

• Seek clarification from event producers or relevant teams whenever information gaps arise, ensuring customers receive accurate and consistent answers.

4. Customer Relationship Management

• Establish positive relationships with prospective and existing customers through professional communication and attentive service.

• Maintain customer engagement throughout the sales journey to build confidence, trust and a positive overall experience.

5. CRM & Sales Administration

• Record customer conversations, enquiry details, sales progress and follow-up activities accurately in the Customer Relationship Management (CRM) system.

• Keep customer information and sales records updated to support effective lead tracking and reporting.

• Ensure follow-ups are completed within the required timelines.

Job Requirements

• Language Proficiency: Excellent command of spoken and written English with a neutral accent is essential.

• Education: SPM, Diploma or Bachelor's Degree in any discipline.

• Sales Background: At least 1 year of sales experience, preferably in inbound sales, telesales or a contact centre environment.

• Sales & Negotiation: Able to present solutions persuasively, negotiate effectively and tailor recommendations according to customer requirements.

• Communication: Strong interpersonal and communication skills, with the confidence to engage different types of customers.

• Time Management: Capable of handling multiple enquiries, prioritising tasks and meeting response deadlines in a fast-paced setting.

• Attention to Detail: Able to maintain accurate customer information, sales documentation and CRM records.

• Target Achievement: Driven to achieve individual sales KPIs and consistently work towards meeting or exceeding assigned targets.

• Computer Skills: Comfortable using CRM platforms, email, Microsoft Excel and other basic office applications. Good telephone handling and typing skills are required.

• Personal Attributes: Self-motivated, adaptable and accountable, with the discipline to manage daily responsibilities independently.