PermanentBPO🏢 On-site

Human Resources Business Partner (HRBP)

Outsourcing·Kuala Lumpur , MY·Posted Today

MYR 10,000–12,000/ month

Languages:English·Japanese

About the Company

Our client is a dynamic organization operating at scale, valuing strategic people management and employee engagement. The company maintains a strong commitment to compliance, professional HR practices, and creating a productive work environment where employees and business leaders thrive together. With operations spanning multiple business units, our client is seeking experienced professionals who can drive meaningful HR impact across the organization.

Job Description

Job Responsibilities:

•Serve as the primary HRBP for assigned business units while building and maintaining strong relationships with key stakeholders

•Lead and manage all Industrial Relations matters including disciplinary actions, grievances, investigations, and performance management initiatives (PIP and non-confirmation cases)

•Provide expert guidance on employment laws, HR policies, and industry best practices to business leaders and employees

•Handle employee relations matters with sensitivity, including counselling, conflict resolution, and workplace mediation

•Prepare comprehensive HR documentation such as show cause letters, warning letters, and support Domestic Inquiry (DI) processes

•Draft, review, and translate HR documents accurately in both English and Japanese

•Partner with business leadership on strategic workforce planning, talent management, and organizational effectiveness initiatives

•Collaborate with HR Centers of Excellence (Talent Acquisition, Compensation and Benefits, Learning and Development) to deliver integrated HR solutions

•Monitor and analyze HR metrics to provide data-driven insights and recommendations to stakeholders

•Ensure full compliance with Malaysian labor laws and company HR policies across all operations

•Support and champion employee engagement initiatives and HR policy implementation across the organization

Job Requirements:

•Diploma or higher qualification in any field (HR-related qualifications are preferred but not mandatory)

•Fluent in both Japanese and English, with strong spoken and written communication abilities

•Experience or exposure in Industrial Relations (IR) or HR operations (highly valued)

•Background in BPO roles such as QA, Trainer, Supervisor, Team Lead, or Operations Manager (candidates without direct HR experience are encouraged to apply)

•Experience working in BPO or large-scale operations environments (added advantage)

•Knowledge of Malaysian Employment Act and labor regulations (preferred)

•Excellent problem-solving and conflict resolution capabilities

•Ability to handle sensitive and confidential matters with professionalism and discretion

•Strong interpersonal and communication skills with the ability to influence at all organizational levels

Skills & Competencies

Industrial Relations (IR) managementEmployee relationsConflict resolutionHR documentation and draftingWorkforce planningTalent managementHR metrics and data analysisStakeholder managementProblem-solvingKnowledge of Malaysian Employment Act

Why Join Us

•Play a strategic role as the trusted HR partner to multiple business units and senior leadership

•Develop deep expertise in Industrial Relations and employee relations in a dynamic, large-scale operations environment

•Work with diverse, talented colleagues across multiple HR Centers of Excellence to build integrated solutions

•Make a real impact on organizational culture and employee engagement across the company

•Gain valuable exposure to Japanese business practices and international HR operations

•Opportunity for career growth in a professional, compliance-focused HR function

Placed by FIND Talents

Specialist recruitment agency for multilingual, executive, and BPO roles across Malaysia & APAC. Your application is handled confidentially.