PermanentBPO10 Openings🏢 On-site

Customer Service Executive - Food Delivery (Bilingual)

Outsourcing·Ara Damansara, MY·Posted 1w ago

Up to RM10,570/ month

Languages:Japanese·English

About the Company

Our client is a leading food delivery service operation based in Japan, providing round-the-clock customer support across multiple markets. The company values international collaboration and professional excellence, serving a diverse customer base across Asia. They are committed to supporting their team members through comprehensive relocation assistance, skill development programs, and a collaborative work environment that bridges Japanese and international business standards.

Job Description

Job Responsibilities:

•Handle customer service inquiries and complaints from Japan-based customers through multiple channels - phone calls, email, and live chat

•Provide support for both English and Japanese customer queues with equal proficiency

•Deliver professional responses using polite Japanese (Keigo) in both speaking and written communication

•Report and escalate issues to the client in English when required

•Manage customer interactions with a strong customer-centered mindset

•Operate efficiently within 24-hour operations across rotating shift schedules

•Utilize Google Workspace and Microsoft Office tools effectively for daily tasks

•Maintain professional demeanor aligned with Japanese business standards and international corporate etiquette

Job Requirements:

•Native or fluent level Japanese proficiency (speaking, reading, writing)

•Daily conversation level English or higher

•Mastery of professional Keigo (polite Japanese) in both spoken and written forms

•Strong understanding of Japanese business manner and professional conduct

•Solid grasp of interpersonal skills in international business environments

•Customer-centered approach and mindset

•Comfortable with IT systems and devices including Google Platform and Microsoft Office

•Fast typing ability and proficiency with keyboard shortcuts

•Ability to complete Japanese typing test (10fastfingers.com typing-test/japanese)

•Flexibility to work 24-hour rotational shifts including Mon-Sun schedules

•Willingness to accept shift assignments determined by management

Skills & Competencies

Customer servicePhone communicationEmail supportChat supportProfessional Keigo (polite Japanese)Google WorkspaceMicrosoft OfficeFast typingIT systems navigation

Benefits & Perks

•Competitive base salary of RM9,000 with KPI bonus up to RM370

•Shift allowance up to RM1,200

•12 days annual leave

•14 days sick leave

•3 days compassionate leave

•Replacement leave for Malaysian public holidays

•Comprehensive medical, dental, and life insurance coverage (PM care)

•Full relocation support package including Malaysian Work Permit processing

•One-way flight ticket to Malaysia

•2 weeks complimentary hotel accommodation

•Airport pickup service to hotel

•Support to find schools for children

•Free commuter shuttle van service in Ara Damansara

•Bank account opening assistance at office

•Free English lessons offered at office

•Free coffee machine access at office

•1 month comprehensive training conducted in Japanese

Why Join Us

•Daily opportunity to use and develop your English skills by interacting with non-Japanese customers in a live environment

•Comprehensive relocation support designed to make your transition to Malaysia seamless and stress-free

•Unique chance to work in a 24-hour international operation that values both Japanese business standards and cross-cultural communication

•Professional development through free English lessons and exposure to international customer service practices

•Stable 2-year permanent contract with clear renewal pathway under Malaysian Work Permit

•Work-life balance supported by flexible shift preferences and 2 guaranteed days off weekly

•Family-friendly benefits including school-finding support for employees relocating with children

•Inclusive work environment with convenient office amenities and shuttle service

Placed by FIND Talents

Specialist recruitment agency for multilingual, executive, and BPO roles across Malaysia & APAC. Your application is handled confidentially.