APAC Sales & Client Services Executive (Japanese Speaker)

Our client is a leading international language education provider, welcoming students from over 100 countries worldwide. With schools across the UK, Ireland, France, Germany, Switzerland, the USA, and Canada, they offer high-quality English, French, and German language programmes.

Through a strong global network of education partners and agents, the company supports students in achieving their language learning and international education goals.

We are looking for a Japanese-Speaking APAC Sales & Client Services Executive to join our client's international team in Kuala Lumpur.

This is a dynamic, customer-facing role combining sales, client servicing, student enrolment, and relationship management. You will work closely with prospective students, existing customers, education agents, and internal teams across the APAC region.

You will be responsible for guiding customers throughout their journey, from the initial enquiry and programme selection through to enrolment and ongoing support, while identifying opportunities to increase enrolments, strengthen customer relationships, and contribute to regional revenue growth.

The ideal candidate is commercially minded, customer-focused, highly organised, and comfortable working in a fast-paced, multicultural environment.

Key Responsibilities

Sales & Lead Management

• Follow up promptly with prospective students generated through marketing campaigns and other lead sources.
• Understand customers' needs and recommend suitable language programmes and study destinations.
• Present programmes, services, and destinations clearly and effectively.
• Guide prospective students from initial enquiry through to confirmed enrolment.
• Conduct regular follow-ups to nurture leads and maximise conversion opportunities.
• Work towards individual and team sales and revenue targets.
• Identify opportunities to recommend additional programmes and services.
  
  

Client & Customer Relationship Management

• Build and maintain strong relationships with students, education agents, counsellors, and other partners.
• Act as a key point of contact for customer and agent enquiries throughout the enrolment and study journey.
• Provide personalised advice and support to help customers make informed decisions.
• Understand agent partners, their business needs, and the markets they operate in.
• Maintain strong engagement with customers to support satisfaction and retention.
• Handle customer concerns and complaints professionally and efficiently.
• Manage customer expectations and provide appropriate updates throughout the customer journey.
  
  

Booking & Enrolment Management

• Manage adult, young learner, and group bookings for assigned APAC markets through email and telephone.
• Process enrolments for language programmes.
• Ensure payments, documentation, and applicable visa requirements are completed within required timelines.
• Process refunds accurately for course changes, cancellations, or other applicable circumstances.
• Ensure confirmed bookings are transferred smoothly to the relevant teams for ongoing support.
  
  

Administration & CRM

• Maintain accurate customer, student, and booking records using Salesforce, CLASS, and other internal systems.
• Record customer communications, follow-ups, sales activities, and enrolment information accurately.
• Ensure all documentation and customer information are complete and up to date.
• Follow established processes, service-level requirements, and company procedures.
  
  

Business Development & Market Growth

• Support the continued growth of the organisation's APAC market.
• Identify new opportunities to increase student enrolments and revenue.
• Contribute to initiatives that improve customer satisfaction, retention, and business growth.
• Work closely with Marketing, Sales, Client Services, and school teams to ensure a seamless customer journey.
• Keep relevant internal teams informed of issues that may impact customer or agent relationships.
  
  

Student Support & Internal Collaboration

• Work closely with school and operational teams throughout the booking process and student's stay.
• Provide ongoing support and aftercare to students throughout their programmes.
• Collaborate with colleagues to resolve customer issues and ensure a high-quality experience.
• Escalate complex or sensitive matters to the relevant manager when required.
• Provide additional support and holiday or absence cover during busy periods when required.
  
  

Requirements

• Fluent in Japanese and English, with strong written and verbal communication skills.
• Strong understanding of Japanese and APAC customer expectations and business culture.
• Previous experience in sales, customer service, client servicing, admissions, education consultancy, sales support, or a similar client-facing role.
• Strong interpersonal and relationship-building skills.
• Customer-focused with a proactive and solutions-oriented mindset.
• Commercially minded and comfortable working towards sales or business targets.
• Strong organisational and time-management skills, with the ability to manage multiple priorities and deadlines.
• Comfortable working with CRM and other business systems.
• Genuine interest in international education and student mobility.
• Comfortable working in a fast-paced, international, and multicultural environment.
• A collaborative team player who is willing to support colleagues when required.