Admin cum Customer Service Executive (WFH)

• Oversee and process immigration applications, focusing on Singapore Citizenship, PR, and related cases.
• Collaborate closely with clients to gather, review, and verify all required documents for submission.
• Offer accurate advice on documentation, leveraging a thorough understanding of Singapore’s immigration guidelines.
• Draft personalized cover letters that effectively showcase each client’s strengths and background.
• Ensure all applications submitted to government agencies meet strict accuracy and compliance standards.
• Deliver outstanding client service, addressing inquiries promptly and maintaining clear communication throughout the process.
• Support clients during and after application submission, ensuring smooth completion of all formalities.
• Keep application tracking systems updated, organized, and accurate.
• Perform additional administrative or support tasks as directed by the management team.

Job Requirements

• A Diploma or equivalent qualification in hospitality, mass communication, logistics, or related fields.
• Strong verbal communication in Chinese and proficient written English skills.
• At least 3 years of experience in a client-facing role.
• No prior immigration experience needed—comprehensive on-the-job training will be provided.
• Excellent time management and organizational skills to handle high volumes of digital documentation.
• Ability to prioritize tasks effectively, meet deadlines, and manage multiple projects simultaneously.