Japanese speaking Customer Sevice Agent

General Inquiries

·       Handle seat reservations and boarding guidance

·       Provide information on baggage policies and flight status

·       Assist with in-flight meals and service inquiries

·       Support customers with website-related inquiries and navigation

International Paid Tickets

·       Process new reservations

·       Manage ticket changes and modifications

·       Handle purchases and cancellations

·       Process refunds

International Award & Upgrade Tickets

·       Manage new reservations for international award tickets

·       Handle changes and cancellations

·       Process refunds

·       Support upgrade award ticket requests

Job Requirements

Communication and Customer Service Skills

·       Excellent verbal, written, and non-verbal communication skills

·       Strong customer service orientation with empathy and patience

·       Strong problem-solving ability

Technical Skills

·       Proficient in CRM systems

·       Experience with airline reservation systems such as Amadeus is preferred

·       Good typing speed and accuracy

Behavioral Competencies

·       Adaptable and flexible in handling customer needs

·       Able to adjust to new procedures and operational changes

·       Capable of multitasking in a fast-paced environment

·       Willing to work rotating shifts, including weekends and public holidays

Experience

·       Previous customer service experience is highly preferred

·       Experience in the travel, tourism, hospitality, or airline industry is an advantage

·       Knowledge of airline operations is a strong plus

Language Requirements

·       Native level Japanese proficinecy

·       English proficiency: B2 level or above