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Operation Specialist (Fresh Grads)

Cloud Computing & Technology Services·Kuala Lumpur, MY·Posted 6d ago

From MYR 4,000/ month

Languages:Malay·English·Mandarin

Malaysians only

Job Description

1. Billing & Account Management:

Manage the end-to-end customer account lifecycle, including account activation, suspension, and closure, with a focus on billing accuracy.
Coordinate with internal teams to ensure timely and accurate delivery of invoices to customers and partners.
Handle customer inquiries related to billing discrepancies, credit notes, and payment follow-ups; assist in resolving disputes.

2. Customer & Partner Support:

Serve as the primary point of contact for operational and non-technical customer support requests.
Coordinate and follow up on post-sales service requests to ensure timely resolution of issues (e.g., contract adjustments, account changes).
Monitor customer credit utilization and partner rebate execution; ensure accurate calculation and timely application of incentive and discount policies.

3. Operational Execution:

Maintain accurate records and documentation of operational activities, billing histories, and policy applications.
Collaborate with cross-functional teams (Sales, Finance, Technical Support) to streamline workflows related to order-to-cash processes.
Support the team with basic data compilation in Excel when necessary for billing verification or operational tracking.

Degree in Information Technology or a related field with CGPA more than 3.5.
Fresh graduates with strong aptitude are also encouraged to apply.
Fluency in both Mandarin Chinese and English (spoken and written) is mandatory to support regional clients.
Detail-oriented, proactive team player with strong execution and communication skills.
Ability to multitask and perform effectively under pressure in a fast-paced environment.
Strong problem-solving skills, customer service awareness, and willingness to learn cloud industry operations.
Proficiency in Excel or equivalent data tools; ability to produce clear operational reports and summaries.
Experience with other Chinese cloud platforms (such as Tencent Cloud, Huawei Cloud, or Volcano Engine) is a strong plus.
Must have hands-on operational experience with Alibaba Cloud.

Be part of a fast-growing regional cloud technology partner serving APAC markets.
Work with leading cloud platforms and technology partners.
Own the commercial health and growth of OneCloud's client base, turning satisfied clients into expanding, long-term revenue.
Work in a collaborative, high-performance environment focused on growth, execution and innovation.
Grow with a team that values ownership, structure, discipline and working as One Team.

Placed by FIND Talents

Specialist recruitment agency for multilingual, executive, and BPO roles across Malaysia & APAC. Your application is handled confidentially.