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PermanentBPO
Customer Service Advisor - Voice Support
Outsourcing·Kuala Lumpur & Penang, MY·Posted Yesterday
Languages:English·Korean
About the Company
Job Description
- Provide timely support to customers through chat and phone.
- Adhere to the policies set by the company.
- Meet all key performance indicators set by the company and client.
- Keeps job knowledge up to date by attending upskill training to improve skills.
- Maintains and improves quality of service by giving recommendations.
- Participate in additional training courses as required.
- Works with other team members in identifying better ways in providing better customer support.
- Handle customer’s concerns positively and professionally.
- Educational Attainment: Degree or Diploma (Min)
- Educational Background: No specific background but passionate in helping customers is key.
- Computer literate – good understanding of Microsoft Windows and Microsoft Office
- Basic knowledge in finance and accounting (nice to have)
- Typing speed of 40wpm, 90% accuracy.
Placed by FIND Talents
Specialist recruitment agency for multilingual, executive, and BPO roles across Malaysia & APAC. Your application is handled confidentially.