All Jobs
PermanentExecutive Search🏢 On-site
Client Service Representative
Cloud Computing & Technology Services·Kuala Lumpur, MY·Posted 6d ago
MYR 5,000–7,000/ month
Languages:English
Malaysians only
Job Description
1. Retention & Renewals
- Own the renewal cycle for assigned accounts, tracking contract dates, terms, consumption commitments and renewal readiness well ahead of expiry.
- Monitor account health, consumption trends and engagement signals to identify churn, downgrade or contraction risk early.
- Drive on-time renewals and minimize avoidable churn through proactive engagement and clear value demonstration.
- Coordinate with Finance on billing, credit exposure and payment-term matters that affect account health and renewal.
2. Consumption Growth & Expansion
- Drive cloud adoption and consumption growth across assigned accounts, which directly translates into resale revenue.
- Identify cross-sell and upsell opportunities across AWS, Alibaba Cloud, Huawei Cloud, GCP, Tencent Cloud, Cloudflare and OneCloud managed services.
- Partner with Business Development on larger expansion opportunities, providing account context, usage insight and relationship access.
- Build account growth plans that map client roadmaps to additional cloud, security and managed-service value.
- Run a consistent engagement cadence with assigned accounts, including regular check-ins and structured quarterly business reviews (QBRs).
- Maintain client health scores and net promoter / satisfaction signals, and act on early indicators of dissatisfaction.
- Build trusted relationships with client stakeholders across commercial, technical and decision-making functions.
- Capture and communicate client needs, feedback and roadmap requirements to internal teams.
- Act as the commercial voice of the client internally, coordinating across Technical Account Manager/Presales, Solutions Architecture, Business Development, Marketing and Finance.
- Work with Technical Account Manager/Presales on technical health and optimization so that commercial and technical account views stay aligned.
- Ensure clean handover from Sales at closed-own, confirming the account starts with complete context, expectations and success criteria.
- Escalate at-risk accounts, recurring issues or unclear ownership to the reporting manager with clear context and recommended actions.
Requirements
- Bachelor’s degree in business, Marketing, Information Technology, Communications or related fields.
- 3-5 years of experience in Customer Service, Account Management, renewals or post-sales management.
- Experience in cloud, SaaS, IT services or B2B technology environment is strongly preferred.
- Understanding of cloud consumption and billing models, and how usage relates to revenue and retention.
- Strong commercial acumen, relationship management and stakeholder-management skills.
- Data-driven approach to account for health, retention and expansion (health scores, NRR, usage trends).
- Comfortable owning revenue-linked outcomes and coordinating across technical, commercial and finance teams.
- Good communication skills in Mandarin and English.
Why Join Us
- Be part of a fast-growing regional cloud technology partner serving APAC markets.
- Work with leading cloud platforms and technology partners.
- Own the commercial health and growth of OneCloud's client base, turning satisfied clients into expanding, long-term revenue.
- Work in a collaborative, high-performance environment focused on growth, execution and innovation.
- Grow with a team that values ownership, structure, discipline and working as One Team.
Placed by FIND Talents
Specialist recruitment agency for multilingual, executive, and BPO roles across Malaysia & APAC. Your application is handled confidentially.