Call centre QA - Taiwan Market

We are seeking a native Taiwanese Mandarin speaker to join the team as a TQA. The successful candidate will be responsible for assessing service quality, reviewing work outputs and ensuring that performance meets the required project guidelines, client expectations and quality benchmarks.

Key Responsibilities

• Conduct quality evaluations and review work deliverables against established assessment criteria and project standards.

• Detect inaccuracies, inconsistencies and deviations from required procedures or quality expectations.

• Document evaluation findings and provide constructive feedback to support improvements in service delivery and work accuracy.

• Recommend corrective actions and highlight recurring quality issues for further attention.

• Ensure all reviewed work adheres to project protocols, operational procedures and specific client requirements.

• Maintain organised records of quality assessments, evaluation results and performance reports.

• Must be a native Taiwanese Mandarin speaker, with strong command of the language and a good understanding of Taiwanese expressions, communication styles and cultural context.

• Previous Quality Assurance (QA) experience within a customer service or contact centre environment is mandatory.

• Must be able to commence work immediately.

• Candidates who are currently serving a notice period will not be considered.

• Malaysian candidates who speak Taiwanese Mandarin are not within the scope of this recruitment.

• Candidates holding a valid spouse visa may be considered, subject to their legal eligibility to work and the project's requirements.

• Strong observational skills and attention to detail, with the ability to identify quality gaps and assess work objectively.

• Good analytical, written and verbal communication skills.