Sales Support Executive

Our client is a leading furniture and office solutions provider specializing in premium workspace products, including the renowned Okamura brand. The company operates in a dynamic, customer-focused environment where innovation and service excellence drive success. With a commitment to supporting businesses in creating optimal work environments, our client is experiencing growth and seeking passionate team members to join their expanding sales support operations.

• Support sales personnel throughout the entire sales cycle, from client meetings, presentations, price checks, sourcing, and showroom hosting to delivery and after-sales support
• Prepare and issue purchase orders, invoices, delivery orders, and sales documentation accurately and promptly
• Track and follow up on critical sales metrics including payment status, production timelines, shipment schedules, and delivery updates
• Maintain accurate inventory and stock availability records for furniture products
• Ensure the sales team is fully equipped with essential sales resources including price lists, catalogues, proposals, material samples, and marketing kits
• Update project status regularly in the CRM system and provide accurate reporting to the sales team
• Monitor and manage office sample products, including furniture and charger inventory, tracking all in and out movements
• Handle customer claims by coordinating with production teams, following up on resolutions, and keeping clients and sales staff informed
• Communicate effectively with internal teams, external clients, contractors, designers, architects, vendors, and production partners
• Address basic customer complaints and claims, escalating complex issues to the sales team when necessary
• Proactively engage with existing customers to ensure satisfaction and identify upsell opportunities
• Collaborate with sales personnel to drive overall sales performance and achieve team targets
• Support ad-hoc sales initiatives including events, exhibitions, and networking activities
• Build product knowledge of comapny's offerings to provide accurate information and effective support to the sales team

• Diploma qualification or higher from a recognized institution
• Preferably 1-3 years of relevant sales support or sales-related experience
• Strong sense of ownership and accountability in all work responsibilities
• Customer-first mindset with commitment to delivering excellent service
• Excellent verbal and written communication skills for internal and external engagement
• Cheerful, people-oriented personality with proactive problem-solving abilities
• Proficiency with CRM systems and Microsoft Office applications
• Strong organizational skills with attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment