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Customer Service Advisor (Japanese-Speaking)
Outsourcing·Penang, MY·Posted 3d ago
Languages:Japanese·English
About the Company
Our client is a leading social media platform serving millions of users globally with advertising and account management solutions. The company is committed to delivering exceptional customer support across diverse markets and user segments. With strong exposure to the digital advertising and technical support domain, our client offers career growth opportunities for ambitious professionals looking to make an impact in the fast-growing tech industry.
Job Description
Job Responsibilities:
•Assist users of our client's social media platform with ad performance and account-related inquiries via live chat and outbound calls
•Troubleshoot technical issues and provide solutions to both B2C and B2B users
•Guide users through platform features and explain company policies
•Handle higher volume of live chat interactions compared to outbound calls
•Support users in resolving account access and advertising campaign concerns
•Maintain high-quality customer interactions in a fast-paced environment
Job Requirements:
•Native-level Japanese or JLPT N1-N2 proficiency with strong communication skills
•English language skills at B1 (conversational) level minimum, able to understand training materials and read English documentation
•Comfortable with rotational shift work from 7:00 AM to 8:00 PM across 5 working days per week, including weekends and public holidays
•Able to work 100% office-based at One Precinct Office, Penang with no work-from-home or hybrid options
•Interest or experience in social media, digital marketing, or digital advertising (preferred but not required)
•Fresh graduates welcome to apply
Skills & Competencies
Customer serviceLive chat supportTechnical troubleshootingAccount managementAd performance supportProblem-solving
Benefits & Perks
- Competitive base salary of MYR 8,000 plus language allowance of MYR 1,000 (Native speaker)
- Housing allowance of MYR 600 to support your relocation to Penang (applicable for non malaysian)
- Opportunity to work with a global social media platform serving millions of users
- Career growth and development opportunities within the organization
- Exposure to digital advertising and technical support expertise
- Fresh graduate-friendly role with comprehensive onboarding
Why Join Us
•Be part of a dynamic team supporting a major social media platform used by millions globally
•Leverage your Japanese language skills in a growing digital economy with competitive compensation
•Gain valuable experience in digital advertising, account management, and technical support
•Work in a structured, professional environment with clear career progression pathways
•Join a company that values fresh talent and invests in employee development
•Make a direct impact by solving real user problems and improving customer satisfaction
Placed by FIND Talents
Specialist recruitment agency for multilingual, executive, and BPO roles across Malaysia & APAC. Your application is handled confidentially.