Mandarin Interpreter (Emergency)
Last updated 3 days ago
About the Company
Our client is the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands globally with their customers by providing end-to-end service delivery, including customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
Job Description
- Responsible for handling telephone or video calls based on demand to render the meaning of conversations in the consecutive mode of interpretation between Mandarin speakers and English speakers.
- Ability to process information quickly and concisely, recognize sensitive cultural differences, and is professional and courteous at all times.
- Use appropriate industry terminology and understand common industry procedures and practices.
- The calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business.
Job Requirements
- Native fluency in English and Mandarin
- Advanced skills in cultural dynamics (cultural implication and idiomatic expression) of both Mandarin and English
- Thorough knowledge of medical and other industry terminology; ongoing study of glossaries and training materials including scripts provided by our clients
- Completion of at least high school education onwards
- Education in languages/translation/interpretation and/or healthcare-related fields preferred
- A verifiable certificate from an approved medical interpreter certification provider would be an added advantage
- The hiring process will include written and audio language assessments
- Must be able to look at a computer screen without significant difficulty or fatigue throughout the duration of scheduled shift
- Be able to constantly operate a computer monitor, keyboard and mouse
- Must be able to remain in a stationary position during the majority of scheduled shift