Customer Success Specialist - Mandarin Speaker (Banking)

Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

• Represents the brand, the culture, and values of our clients
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Handle customer’s concerns positively and professionally
• Interact, support, receive feedback/issue report with or for customers
• Provide timely support to customers through available communication channels (inbound, outbound calls and email)
• Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.
• Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information’s
• Pro-active support to customers to prevent damage to brand loyalty
• Identify and escalate priority issues through proper channels when necessary

• Candidate have at least 1-2 years’ experience in Call Center as customer service
• Candidate prefer to have banking experience
• Candidate must be able to speak in English.
• Candidate must be flexible with working shift.
• Decision-making skills and analytical skills are highly needed competencies due to nature of the program.
• Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions.
• Good time management skills
• Can work under pressure and can deliver set goals
• Confident in handling complex situation
• Conversant and able to convey messages
• Ability to effectively respond to customer needs
• Interpersonal skills required to work well with others
• Ability to learn at a fast pace
• Good comprehension and listening skills