Customer Service Executive - Native Korean | Travel E-commerce

Come and join our client's team now!

What you can expect from them:

• Our location is nearby shopping malls and housing area
• Fun and exciting staff activities every month
• There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from across the globe.

Attending to user fronting and back-office processing works via online chat, support email, CS voice support, or tickets in relation to the following matters:

• Handling pre online booking enquires, post online booking enquires, other general enquires, escalation support & booking amendment/cancellation. 
• Checking booking status. 
• Payment or Refund Escalation. 
• App or web user guide and feature support. 
• Contacting vendors about customers’ inquiries .

• At least holding a Bachelor's Degree or Associate Degree and/or expected graduate (documents required)
• Required language(s): Korean (mother tongue) / English (business level)
• Minimum 1 year of working experience in the service industry will be an added advantage for this position.
• Good command of computer skills / Microsoft Office and typing must be fast both in Korean and English.
• Able to work in Malaysia (Ara Damansara)