Customer Service Executive - Native Korean | Travel E-commerce

Come and join our client's team now!

What you can expect from them:

• Our location is nearby shopping malls and housing area
• Fun and exciting staff activities every month
• There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from across the globe.

• Attending to user fronting and back-office processing works via online chat, support email, CS voice support, or tickets in relation to the following matters. 
• Handling pre online booking enquires, post online booking enquires, other general enquires, escalation support & booking amendment/cancellation. 
• Checking booking status. 
• Payment or Refund Escalation. 
• App or web user guide and feature support. 
• Contacting vendors about customers’ inquiries .

• At least holding an associate degree and/or expected graduate (documents required) 
• Required language(s): Korean (mother tongue) / English (business level) 
• Minimum 1 year of working experience in the service industry will be an added advantage for this position. 
• Applicant must be willing to work in rotational shift (operation hours: 24x7/ Mon-Sun/ 5 days in a week) **can be changed according to business** 
• Good command of computer skills / Microsoft Office and typing must be fast both in Korean and English.
•  Able to work in Malaysia (Ara Damansara)